Terms of Service

Last Updated: August 29, 2026

Welcome to CenTemp. These Terms of Service (“Terms”) govern your use of the CenTemp website and your purchase and use of products sold by CenTemp LLC (“CenTemp,” “we,” “us,” or “our”).

By accessing our website, placing an order, or purchasing a CenTemp product, you agree to these Terms. If you do not agree with these Terms, please do not use the website or purchase our products.

1. Use of Our Website

You may use this website for lawful personal or commercial purposes related to learning about or purchasing CenTemp products.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access to any portion of the website, or use the website in violation of applicable laws.

We may modify, suspend, or discontinue portions of the website at any time.

2. Product Information

We make reasonable efforts to accurately describe and display our products, including product features, specifications, photographs, pricing, and availability.

Actual product appearance may vary slightly from photographs because of manufacturing variations, display settings, or product improvements.

We may make changes or improvements to our products without prior notice, provided those changes do not materially reduce the functionality of a product already purchased.

3. Orders and Payment

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

All orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel an order because of suspected fraud, pricing errors, inventory issues, payment problems, or other legitimate business reasons. If payment has already been collected for a canceled order, the applicable amount will be refunded.

Prices, promotions, and availability may change without notice.

Applicable taxes and shipping charges will be displayed during checkout when required.

4. Shipping and Returns

Shipping, returns, cancellations, and refunds are governed by our Shipping & Returns Policy, which is incorporated into these Terms.

Please review that policy before placing an order.

5. Proper Product Use

CenTemp products must be used according to the instructions provided with the product and for their intended purpose.

Do not modify, disassemble, improperly wire, damage, or use electrical components, batteries, pumps, tubing, or other components in a manner inconsistent with the supplied instructions.

Customers are responsible for inspecting their product before use and discontinuing use if a component appears damaged or operates abnormally.

6. Heat Safety

CenTemp products are designed to provide personal cooling and improve comfort in hot environments. They are not a substitute for established heat-safety practices.

Users should continue to follow appropriate precautions, including hydration, rest breaks, shade or cooling periods, appropriate clothing, and applicable workplace safety requirements.

Do not rely on a CenTemp product as your sole protection against heat exhaustion, heat stroke, dehydration, or other heat-related illness.

If you experience dizziness, confusion, nausea, weakness, fainting, severe headache, or other symptoms of heat-related illness, stop activity and seek appropriate assistance or medical attention.

CenTemp products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

7. Batteries and Electrical Components

Rechargeable batteries and electrical components should only be charged and used with compatible equipment and according to the supplied instructions.

Do not use a battery or charger that is swollen, damaged, leaking, excessively hot, or otherwise appears unsafe.

CenTemp is not responsible for damage caused by unauthorized modifications, incompatible chargers or components, improper charging, misuse, or failure to follow product instructions.

8. Intellectual Property

The CenTemp name, logo, product designs, website content, photographs, graphics, text, documentation, and other materials are owned by or licensed to CenTemp LLC and are protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, manufacture from, commercially exploit, or use our intellectual property without written permission from CenTemp LLC.

Nothing on this website grants any license or ownership interest in CenTemp intellectual property.

9. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, social media platforms, and other websites.

CenTemp does not control those third parties and is not responsible for their websites, services, privacy practices, or availability.

10. Warranty and Disclaimer

We stand behind our products and will address products that arrive damaged, defective, or incorrect in accordance with our applicable policies.

Except for warranties expressly provided by CenTemp and to the extent permitted by law, the website and products are provided without additional warranties, whether express or implied.

Nothing in these Terms limits any warranty or consumer right that cannot legally be excluded under applicable law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, CenTemp LLC will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use our website or products.

CenTemp is not responsible for injury, loss, or damage resulting from product misuse, unauthorized modification, failure to follow instructions, use of incompatible components, or use outside the product's intended purpose.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

12. Indemnification

To the extent permitted by law, you agree to hold CenTemp LLC harmless from claims, losses, or expenses arising from your unlawful use of our website or your misuse, unauthorized modification, or improper use of a CenTemp product.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, website, business practices, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

If you have questions about these Terms, your order, or a CenTemp product, please contact us through the Contact Us page on our website.