Privacy Policy

Last Updated: August 29, 2026

CenTemp LLC (“CenTemp,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, purchase a product, contact us, or otherwise interact with CenTemp, and how we use and protect that information.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, including your name, email address, telephone number, billing address, shipping address, order information, and information you include when contacting us.

When you make a purchase, payment information is processed by our payment-processing provider. CenTemp generally does not receive or store your complete credit or debit card number.

Our website and service providers may also automatically collect certain technical information, such as your IP address, browser type, device type, operating system, referring website, pages visited, and information about how you interact with our website.

2. How We Use Your Information

We may use personal information to process and fulfill orders, collect payment, provide shipping and tracking information, communicate with you about your order, respond to questions or customer-service requests, process returns and refunds, improve our products and website, detect or prevent fraud or misuse, maintain business records, and comply with applicable legal obligations.

If you choose to receive marketing communications from us, we may also use your contact information to send product announcements, promotions, or other CenTemp news. You may unsubscribe from marketing emails at any time using the unsubscribe option included in those messages.

3. Payments

Payments made through our website are processed by third-party payment processors.

Those providers may collect and process your payment information according to their own privacy policies and security practices. CenTemp does not control how a third-party payment processor independently handles information provided directly to it.

4. Squarespace and Other Service Providers

Our website is hosted using Squarespace.

Squarespace and other companies that help us operate our business may process information on our behalf. These may include website-hosting providers, payment processors, shipping carriers, email providers, analytics services, fraud-prevention services, and other business-service providers.

We disclose information to these providers only as reasonably necessary to provide their services or operate our business.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve website performance, and provide certain features.

Some cookies are necessary for functions such as shopping carts, checkout, account security, and website navigation. Other cookies may be used for analytics or similar purposes.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation of portions of the website.

Where required by applicable law, you may also be provided with choices regarding non-essential cookies through our website's cookie or privacy settings.

6. How We Share Information

CenTemp may disclose personal information to service providers that assist with operating our website and business, processing payments, fulfilling and delivering orders, providing customer support, preventing fraud, or performing other services on our behalf.

We may also disclose information when required by law, court order, subpoena, or other valid legal process; when reasonably necessary to protect our rights, customers, property, or safety; or as part of a merger, acquisition, financing, sale, or transfer of all or part of our business.

CenTemp does not knowingly sell personal information to third parties for money.

7. Shipping Providers

When you place an order, we may provide your name, delivery address, telephone number, email address, and other necessary shipping information to shipping carriers or fulfillment providers so that your order can be delivered.

Those providers may process that information according to their own privacy practices.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, providing customer service, maintaining financial and tax records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and why it was collected.

9. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, payment system, or data-storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted through or stored in connection with our website.

10. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate business or legal recordkeeping requirements.

You may also opt out of marketing communications at any time.

We may need to verify your identity before completing certain privacy requests.

11. California Privacy Rights

Because CenTemp LLC is based in California, California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on which laws apply to CenTemp and your particular request, these rights may include the right to know what personal information has been collected, request correction or deletion of certain information, obtain information regarding certain disclosures of personal information, or exercise other privacy choices provided by law.

CenTemp will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a privacy request, please contact us through the Contact Us page on our website.

12. Children's Privacy

Our website and products are not directed specifically to children under the age of 13.

We do not knowingly collect personal information online from children under 13 without appropriate consent. If we learn that we have collected such information contrary to applicable law, we will take reasonable steps to delete it.

13. Third-Party Websites

Our website may contain links to websites or services operated by other companies.

CenTemp is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, business practices, services, or legal obligations change.

When we make changes, we will post the updated Privacy Policy on this page and revise the “Last Updated” date above.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us through the Contact Us page on our website.