Shipping & Returns

Shipping

We want your CenTemp order to arrive safely and as quickly as possible.

We offer free standard shipping within the continental United States.

Orders are processed and shipped on business days. Estimated delivery times will be provided during checkout when available.

Once your order has shipped, you will receive a shipping confirmation with tracking information.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Please make sure your shipping address is correct before submitting your order. If you notice an error after placing your order, contact us as soon as possible and we will do our best to correct it before the order ships.

Returns

We want you to be happy with your CenTemp purchase.

Because the cooling collar is worn against the body, a collar that has been worn or used cannot be restocked or resold for hygiene reasons. However, this does not prevent you from returning the rest of the CenTemp system if it otherwise qualifies for a return.

If a used collar is included with an approved return, a $10 replacement collar fee will be deducted from your refund.

Products that have been altered, misused, or damaged after delivery may not be eligible for return.

If your CenTemp product arrives damaged, defective, or incorrect, please contact us and we will work with you to make it right. There is no replacement collar fee for returns involving a manufacturing defect or an error on our part.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

If your product arrives damaged, defective, or if we sent you the wrong item, CenTemp will cover the reasonable cost of return shipping or provide another appropriate solution.

Refunds

Once we receive and inspect your return, we will notify you of its status.

Approved refunds will be issued to the original payment method. Original shipping charges are not refundable unless the return is the result of an error by CenTemp.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Damaged or Defective Products

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can make it right.

When contacting us, please include your order number and, when appropriate, photographs showing the problem.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make every effort to cancel it before shipment. Once an order has shipped, it must be handled as a return.

Questions?

If you have questions about shipping, returns, or your order, please contact us through the Contact Us link on our website.

CenTemp LLC
Beat the Heat. Stay in Control.